At LoverFeast.com, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping methods that deliver your favorite items to you no matter where you are. We understand the importance of timely delivery, which is why we offer a range of shipping options to meet your needs.
- Shipping Methods: We offer free international shipping and expedited international shipping for all orders.
- Availability of Original Accessories: By default, we ship all original accessories (items themselves, item accessories, dust bags, boxes, or packaging bags) together. However, we recommend selecting the "No Box" option (e.g., for shoes) as it will expedite customs clearance and also lower the price.
- Processing Time: Orders are typically shipped within 1-2 business days after payment confirmation, unless otherwise specified, or in the case of special circumstances such as holidays or severe weather.
- Shipping Address: We ship from our warehouse in Hong Kong, where all our products are dispatched from our state-of-the-art facility. This strategic location enables us to efficiently ship to customers worldwide. Rest assured, our team takes great care to securely package your items to prevent any damage during transit.
- Expedited Shipping Fee: The fee for expedited shipping varies depending on the destination, shipping method, and package weight. Shipping fees will be calculated and displayed at checkout, and you can review them before finalizing your order.
- Delivery Time: Delivery time depends on the selected shipping method and destination. The estimated delivery time is usually 7-20 days. However, please note that these are only estimates, and actual delivery times may vary due to factors beyond our control, such as weather-related flight changes.
- Shipping Method: To ensure safe and timely delivery of your orders, we primarily collaborate with three leading global courier services: FedEx, DHL Express, and UPS Express. All tracking numbers can be queried on the respective courier company's website.
- Tracking: Upon shipment, you will receive a shipment confirmation email containing tracking information. You can use the tracking number provided to track the status of your package online.
- Delivery Address: Please ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for delivery delays or failures caused by incorrect delivery addresses provided by customers. If you need to change the delivery address after placing an order, please contact us before the order is shipped. Once the order is shipped, the delivery address cannot be changed.
- Customs and Taxes: Please note that LoverFeast is not responsible for delays or additional charges during customs clearance (however, based on our experience, customs duties are usually not charged).
- Shipping Damage or Loss: We take great care to package our products to ensure they arrive in perfect condition. However, if your order is damaged or lost during transit, please contact us immediately so we can assist you in resolving the issue. Claims for damaged or lost items must be made within 7 days of delivery.
By placing an order with LoverFeast, you agree to these shipping terms. If you have any questions or concerns regarding shipping, please feel free to contact us.